SHIPPING POLICY

Thank you for shopping with Zenvor. We are committed to making your shopping experience as clear and reliable as possible. Please review the information below regarding order processing, shipping, delivery, and international orders.

ORDER PROCESSING

All orders require 1–3 business days for processing before shipment.

Processing time includes order verification, preparation, and fulfillment and is separate from shipping transit time.

Orders are not normally processed on weekends or applicable public holidays. Orders placed during weekends or holidays will begin processing on the next applicable business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING & ESTIMATED DELIVERY

Zenvor offers shipping to eligible destinations worldwide.

Our estimated shipping transit time is:

4–9 business days after your order has been processed and shipped.

Therefore, most orders are expected to arrive approximately 5–12 business days after the order is placed, based on our standard processing and shipping estimates.

These timeframes are estimates and not guaranteed delivery dates, except where applicable law provides otherwise.

Delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather, holidays, or other circumstances affecting transportation.

FREE SHIPPING

Where Free Shipping is displayed at checkout or as part of an applicable promotion, no standard shipping charge will be added to the eligible order.

Any available expedited or optional premium shipping services may be subject to additional charges, which will be clearly displayed before checkout.

INTERNATIONAL SHIPPING

We ship to eligible destinations worldwide.

International shipments may be subject to customs inspections, import procedures, taxes, duties, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities or carrier.

Zenvor does not control customs processing times or charges imposed by foreign governments or third parties.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

SHIPPING DELAYS

Although we work to meet our estimated processing and shipping times, occasional delays may occur due to circumstances such as carrier disruptions, customs processing, severe weather, holidays, unusually high order volumes, or other events outside our reasonable control.

If we become aware that we cannot ship your order within a timeframe we specifically promised, we will provide notice and any options required under applicable law.

For orders subject to U.S. law, this may include the option to consent to a revised shipping date or cancel the affected order and receive a prompt refund where required.

Nothing in this policy limits any mandatory delivery rights available to consumers under applicable local law.

TRACKING YOUR ORDER

When tracking is available, you will receive tracking information after your order has shipped.

Please allow reasonable time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking information may not update immediately after shipment and may vary depending on the destination and carrier.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your shipping address carefully before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at zenvor20@gmail.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Where permitted by applicable law, additional shipping costs resulting solely from incorrect or incomplete information supplied by the customer may be the customer's responsibility.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has not arrived within the expected timeframe, please contact us at zenvor20@gmail.com.

We will review the shipment information and, when appropriate, work with the carrier or fulfillment provider to investigate the issue.

Nothing in this section limits any mandatory consumer rights relating to goods lost before delivery or other rights provided under applicable law.

PACKAGES MARKED AS DELIVERED

If tracking shows your package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors where appropriate, and any secure delivery areas.

You may also contact the carrier directly for additional delivery information.

If you are still unable to locate your package, contact us at zenvor20@gmail.com so we can review the circumstances and determine the appropriate next steps.

Nothing in this section excludes any responsibility that Zenvor may have under applicable consumer protection law.

DAMAGED ORDERS

If your order arrives damaged, please contact us at zenvor20@gmail.com as soon as reasonably possible.

Please include your order number and, when reasonably possible, photographs of the product and packaging so we can evaluate the issue.

Depending on the circumstances and applicable law, we may provide a replacement, refund, or other appropriate remedy.

Please refer to our Return & Refund Policy for additional information.

MULTIPLE PACKAGES

In some circumstances, an order containing multiple items may be shipped separately.

If this occurs, packages may arrive on different dates and may have separate tracking information.

You will not be charged additional standard shipping fees solely because we choose to fulfill an order in multiple packages.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at zenvor20@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before the order is shipped, but we cannot guarantee cancellation once processing or fulfillment has begun.

Any mandatory cancellation rights available under applicable consumer law remain unaffected.

INTERNATIONAL CONSUMER RIGHTS

This Shipping Policy applies to Zenvor orders worldwide.

Nothing in this policy is intended to exclude, restrict, waive, or limit any mandatory consumer rights available under the laws applicable to your purchase.

If the laws applicable in your country or region provide delivery, cancellation, refund, loss, damage, or other consumer protections that cannot legally be excluded or that provide greater protection than this policy, those mandatory legal requirements will apply.

For example, EU rules generally require delivery within 30 days unless the consumer and seller agreed to a different delivery time. UK guidance similarly states that goods must generally be delivered within 30 days unless another timeframe has been agreed.

CONTACT US

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Zenvor
Email: zenvor20@gmail.com